Remote Service

Fast, Reliable Support — Wherever You Are

At Automation Electric & Controls, we understand that downtime can’t wait. With our remote service capabilities, we can connect to your system within minutes to diagnose, troubleshoot, and resolve issues — no matter where your facility is located. This eliminates the delay of waiting for an on-site technician and gets your operation back online faster.

How Remote Service Works

Our secure remote access tools allow our technicians to connect directly to your control system, PLC, or HMI environment through the internet or a phone line. Once connected, we can see exactly what you see on your screen, making it possible to:

Identify and fix programming errors
Adjust system settings or logic
Perform diagnostics and testing
Provide real-time guidance and training to your staff

You remain in full control throughout the process — you can watch every step as we work, ensuring transparency and building confidence for your team.

Benefits of Remote Service

Speed & Efficiency

No travel time, no waiting. We can respond to issues in minutes instead of hours or days.

Cost Savings

Reduce the expense of emergency on-site service calls by resolving problems remotely whenever possible.

Learning Opportunity

Your operators and maintenance staff can watch our technicians make changes live, gaining valuable insights for future troubleshooting.

Secure & Simple

Connecting is easy — just a phone line or internet connection is required. Our process uses secure, controlled access so your systems remain protected.

When to Use Remote Service

Remote service is ideal for:

Quick troubleshooting and minor adjustments
PLC or HMI programming updates
Software configuration support
Training and walkthroughs for your team
Diagnosing issues before scheduling on-site work

For larger electrical or mechanical issues, our Field Service team can be dispatched with the advantage of having already diagnosed the problem remotely.